To Our Valued Clients:
First and foremost, we would like to assure you that we will remain open until the government says otherwise. In the veterinary industry, we are used to infectious disease protocol – because we deal with it every day.
We have always paid close attention to the cleanliness of our facility, and now we are taking extra precautions to ensure the health & safety of every client and team member that walks through our doors. Frequently touched surfaces are regularly cleaned, and our team members are wiping down every exam room with antibacterial wipes after each exam.
For the safety of our staff and yourself, we are taking the following precautions:
- Limiting the number of people in the exam rooms, ideally 1 responsible person is all that needs to be present.
- Social distancing of at least 6 feet is recommended during examination.
- Encouraging owners to wait in their car until they are ready to be seen. If the owners are willing to stay in the car, this will help prevent potential exposure by lowering the number of people entering the facility. We can report exam findings to the owner either in person from a distance or via the phone.
- Annual exams for medications such as Nexgard etc. can be postponed until after April.
- Injured or ill patients should and will receive veterinary attention.
If possible we encourage our clients to visit our website for supplies, medications, prescription foods, etc. and have them mailed to their home to decrease unnecessary traffic in our hospital and risk exposure to our staff.
Due to limited staff and altered protocols for patient visits please be mindful that there may be extended wait times, we apologize in advance but for everyone’s safety this is the best way we can prevent disease transmission while still providing care for the families and their furry family members in our community.
As government protocols recommend, we encourage clients over 65 as well as those at risk of infection remain at home and not come into the clinic. We also ask that any clients who have a fever or are showing other signs of sickness REMAIN AT HOME. If you are at risk, or simply prefer to avoid contact but need to bring your pet in, we are happy to come out to your car to pick up your pet.
Please do not postpone essential care (including urgent exams, food or prescription refills, etc.) for your pet out of fear. We are happy to discuss symptoms and questions with you over the phone to determine your pet’s needs and ensure they receive the care they need.
For further information regarding COVID-19 and your pet, we suggest the AVMA COVID-19 FAQs for Pet Owners: https://www.avma.org/sites/default/files/2020-03/covid-19-faq-pet-owners_031620.pdf.
Stay healthy & safe!